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faq

Acceptible Payment Types and Policies

Due to the nature of our business we must authorize payment before we can begin making products to fill your order.

We accept the following credit cards: Visa, MasterCard and Discover.

There is no surcharge for using your credit card to make purchases.

Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.


Please Contact us with any problems you may encounter with your order so we may better be able to help you. We reserve the right to collect $25.00 to be additionally charged on your card for any chargeback associated with your order. This to recover the $25.00 Fee collected from us for chargebacks by our Merchant Services Provider.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the processing times to manufacture a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks


Taxes

Pay Pal automatically addes the correct tax at time of order

We do not Collect Out of State Sales Tax.

You the Purchaser and/or Receiver; by completing any purchase for product through Sea Witch directly by fax, phone, email or postal mail, or by submitting any order for processing through this website, or by any other means buy or receive product or services ordered or gifted directly through Sea Witch. Agrees to accept all responsibility to pay any and all required state, county, country or local taxes your local, state, county or country governments of residence require that you pay regarding all aspects of any sale submitted or received via direct purchasing from Sea Witch Skin Care Basically - if you should be paying any type of taxes on any purchases made through us - you are responsible to do so.

Multiple Product Orders
For larger multiple product orders, we will make every attempt to ship all products contained in your order at the same time.

Products which may be delayed in manufacturing may be shipped as they become available within the shipping period estimated within these terms of sale, or as otherwise notified and agreed to by all parties within the shipping terms as stated.
 

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error Sea Witch shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Sea Witch shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Denham's Natural shall immediately issue a credit to your credit card account in the amount of the incorrect price.
 

Back Orders
We make everything fresh to order; but occasionally we may be waiting on a shipment of raw ingredients needed to process your order, If this should be the case and we expect shipping to be longer than stated as within normal expected shipping times and estimates We will contact you within one business day of your placing the order. You can at that time choose to have us continue to process your order or you may cancel your order.
 

Shipping Policies
Unless Notified All Shipping costs for your order are processed and calculated online.
If for whatever reason we encounter problems processing and calculating shipping charges online we will place your order on hold and contact you with the updated order totals including shipping charges. At this time you can choose to continue or cancel your order.
 

Shipping Times and Estimates
All of our products are made to order when an order is placed. Keeping this in mind..

Product orders will usually ship within 2-3 business days but very large orders can take up-to 10 business days to ship as we order in the necessary fresh ingredients to fill your order, process your order and manufacture your order.

Normally - Smaller orders received before 8.00am Maine Time will normally be made the same day and ship the Following Business Day.

Smaller Orders placed after 8.00am should ship the following Day (within 2 business days of placement). We do not process orders, or ship on Saturdays or Sundays and national (bank) holidays.

1st of November through December 31st...
Due to increased demand for our products during the Christmas season, Usual Shipping of all Retail sales may take up to 2 business days to ship.

If we expect any delay in processing your order past these estimated guidelines we will contact you within one business day of order placement. If you need a better idea of shipping time on your order, please contact us before placing your order.

Transit times as indicated within our shopping cart are provided to us by each carrier as typical delivery times within the continental U.S. As all transit time estimates are provided by each shipping carrier for each service indicated, Actual Transit times may vary and delivery of your products are completely under the control of the Shipping Carrier that You Choose.

Delays or problems experienced during transit are rare but do happen, and while we understand that any type of delay can be annoying Be Aware that We cannot be held responsible for any delays which fall beyond any estimated transit time once your order has been passed on to Your Choice of Shipping Carriers for delivery.

Lost items must be traced by the carrier. We will do everything we can to ensure you receive your products, but we must have resolution of status (loss or damage) before we can reship your product.

In regards to claiming a lost package through the United States Postal Service. Proof of Loss will take no less than 30 days from mailing and UPS can take up to 10 days for resolution after loss has been reported.

If you are in a rush to receive your order please contact us before placing any order for advise on how we may best help to ensure that you receive your purchases before your deadline.

We do send tracking information for each order shipped. If your order is delayed beyond your expected delivery date please contact your choice of carriers referencing the tracking numbers we provide for more information. If you did not receive a tracking number for your order please feel free to contact us for this information.
 

International Shipping Policies
Due to the fact that all of our packages seem to look sinister traveling through an X-Ray Machine AND after Having our shipments held at customs for 3 months in the past we have unfortunately been forced to limit our shipments to within the United States. We may Offer international shipping in the future, but at this time we cannot accept any international orders.


Shipping Insurance
All packages are insured for the full value of the contents.
 

Damaged Packages Due to Transit
If you should receive a damaged parcel or package you must notify us and the carrier immediately so we may claim the damage through the shipping carrier and ship you a replacement order. For us to replace damaged products You MUST Retain the original products in the original packaging to enable the carrier to inspect the damage - We will notify you when the product can be safely thrown away.

Important! - If you have thrown away the damaged products or packaging we cannot help you in replacing the damaged items.

We can not be held responsible for damage caused by the shipping carrier and cannot reship your order overnight just because damage was caused by the shipping company. While we sympathize, we do pack orders with very strong boxes, bubble wrap, extra tape, packing peanuts and plastic bags and paper but sometimes shipping carriers can still manage to destroy a box during transport.

We will replace product and reship your order once we receive information regarding exactly what needs to be replaced from the carrier, but we will re-ship only via the method that was originally requested on the original order. If you want a faster method, you can pay the difference and we are happy to ship according to your wishes. We just can not pay for that difference.

If We have made a shipping error, we will reship products to you as quickly as we can via the method you originally chose. If you the customer have made a shipping address error, you - the customer are responsible for the additional costs for address correction (normally a $10 fee to re-route a package to a different address in transit) charged by UPS - and passed onto you when this fee is billed to us..

If you the customer refuses their shipment, the order is considered a non-authorized return and will incur a 75% Disposal Fee plus retention of all shipping and handling charges.

ALL shipping on orders are non-refundable unless UPS Overnight, 2 Day or 3 Day is used and the carriers guarantee is not met.

While we pack your order with extreme care, the shipping carrier can sometimes still damage the orders. In that event please inspect all packages at the time of acceptance and should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify Us after you have called the shipping carrier so we may start a claim and begin the process of re-shipping damaged items.

If the driver is already gone, then you will need to contact the shipping carrier to inspect the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by us or a Claim number has been issued to us by the carrier.

If you are in a rush, then we suggest that you call us or the shipping carrier immediately to help expedite the process. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim to damage will not be able to be verified.

Beginning a claim process should only take a couple days before new items can start to be re-manufactured and re-shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 10 days for resolution.

Please don't vent at us if the shipping company makes a mistake. We will do everything we can to get you your product to you as soon as possible, but we must have resolution of status from the carrier before we can reship.
 

Returned Shipments
If UPS or USPS has difficulty delivering your shipment, you must make arrangements for proper delivery with us or with the carrier before your shipment is returned to us. UPS Will return packages after 3 delivery attempts, USPS immediately upon insufficient delivery data, it is you-the customer's responsibility to properly provide a correct deliverable shipping address upon checkout or make arrangements with UPS to pick-up your package before the package is returned to us. Shipments Returned to us will be held for reshipment at customer cost, All costs associated with retuning the package to our facility will be charged to customer.
 
Return to:
Sea Witch Skin Care
9 Main Street, #4
Kittery, ME 03904


Shipping cost adjustments and administration charges.

We will charge a $10.00 fee to cover administration and order adjustment costs in addition to any and all adjusted charges assessed to us by the carrier if misrepresentation of delivery address type occurs either knowingly or unknowingly at checkout.

It is your responsibility to know if you qualify for commercial delivery address rates. Even quite large businesses can be classed as "residential" by UPS because of location. For More information please contact UPS Before checkout to see if your business address qualifies as a "commercial" delivery address.
 

Packaging
Due to the complexity of our website. It is impossible to update our website images as quickly as we would like. Without notice - packaging may vary from that which may be illustrated on this website. This may because we are unable to acquire illustrated packing products in time to complete your order in the short term or because of permanent improvements made to original packaging featured on this website.


Shelf Life & Use By for Body Lotion and Pet Shampoo
Natural products with very mild preservative systems are more difficult to safely handle than purely chemical products. With this said We do guarantee The Shelf Life of our bulk bases within our original packaging for one year from manufacture.
 
Returns
All products we manufacture carry a one year quality assurance guarantee from date of sale, and replacement or refund may be issued within the conditions set forth in these terms of sale.

If you have any problem with any Sea Witch Products please call 603-493-5550 so we can find out how best to help you.
 

At our discretion we reserve the right to Require product to be returned to us, at our cost, to perform tests and to quickly help identify the origin and type of any reported problem or contamination. These tests are expensive and if they determine that an introduced contaminant or excessive mishandling is to blame for the product's problems - we will pass all these costs along to the sender.
 

As a Manufacturer we do not redistribute any returned products. Products Found Defective due to manufacturing error will be replaced, or money only in the amount of the original product cost refunded at our discretion.


In the case of monetary refund this monetary refund shall not in any instance and for any reason exceed the original purchase price of the defective product as charged to the consumer at the time the product was purchased. This manufacturer's warranty shall be honored under these terms at our discretion on any product not living up to our original promise of product quality, shelf life, and usability as has been set forth in these terms of sale.


Non- Refundable Products
As your product was specifically created for you after your order has been placed, and as for safety reasons we couldn't possibly re-sell any product that has been returned to us, we do not accept returned product for the reasons stated below.

We cannot be held responsible and will not refund for incidents where the customer accidentally orders the wrong product, not liking the appearance of a product, not liking the color or scent of the product, or where the customer encounters shelf life issues which may occur due to mishandling or upon instances of third party contamination or where products are found to be altered in any way. Any unauthorized return of product may be disposed of without compensation.

Discretionary Refunds
At our discretion we may choose to offer full refund on any sale but where a discretionary refund is deemed necessary and where a discretionary refund is requested but falls outside of our terms of sale, then the discretionary refund would be considered administered outside of these terms of sale, which will then negate any future ability of the recipient of the refund  to place orders with us.

Not under any circumstance or for any reason will refunds, monetary compensation, or other; discretionary or otherwise, exceed the original purchase price of the products for which refund is issued beyond the customer cost for those products in question and as indicated within the original order for those product at time placed and as stated on our invoice copy.
 

Issued Credits
Times between issuing credits and the time the funds are credited to your account are beyond our control. For more information on the time it may take for a credit to appear back on your balance please contact your credit card's issuing bank.


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